In the case of an electricity power outage, there are a few reporting resources to turn to depending on the type of emergency or customer service issue at hand. How to report electricity outages with Oncor customer service in Texas : Oncor Electric phone number and contact list Application Submission (by Physician to Oncor)īusinesses: Energy Efficiency Identification Notice Form info/questions Oncor customer service requests / General Inquiries / Questions on the C.C. Solar Implementation / Distributed Generation Solar Implementation / Distributed Generation, Residential or Commercial Help with New Construction, Residential or Commercial You can contact Oncor customer service by the following: Oncor customer service and Oncor phone number Need customer service help not relating to Oncor's services? Your chosen Retail Electric Provider (REP) (essentially the intermediary between customers and TDUs) is standing by to assist with stopping/setting-up/transferring electrical service, billing, payments, rates, and electricity plan concerns/questions. (Non-Residential) Applying for designation as Critical Load Public Safety / Critical Load Industrial CustomerĬall Oncor customer serivce at 1-88 to report an outage or 911 for downed power lines, both available 24/7.(Residential) Applying for designation as Critical Care / Chronic Condition (C.C.) Customer.Looking for solar implementation resources.Checking the status of an on-going project.Adding a new structure on property that needs power (like a garage) and, if digging, call 811 beforehand.New construction consisting of one or multiple buildings.Building a new home - in an existing subdivision or on private property.Builders: Assistance in navigating city/town inspection requirements.Smart meter or analog meter disconnecting/reconnecting or reporting supspected tampering.Reporting a potential hazard involving power lines.Electrical emergencies: power outages, downed power lines, or streetlight outage.Is Oncor the company to contact? Reasons to contact Oncor
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